Support
Whether you’re an individual using the app or a business running payments on our infrastructure, here’s how to get help.
Contact support
Email support@obseq.xyz and a member of our team will get back to you, typically within one business day. Support hours are Sunday to Thursday, 9:00–18:00 Gulf Standard Time (GST, UTC+4).
To help us resolve things quickly, include the email address on your account, what you were trying to do, and any reference or transaction ID shown on screen. Never share your password or one-time codes — we will never ask for them.
Common topics
- Account access — signing in, verification codes, and recovering an account
- Identity verification — documents required, review status, and resubmissions
- Payments and settlement — timing, status, fees, and reference details
- Business onboarding — company documentation, ownership details, and approvals
- API and integrations — credentials, environments, and error responses
- Notifications — email and SMS preferences, including how to opt out
Short answers to many of these are in our FAQ, and step-by-step guidance is in the help centre.
Developer support
Technical documentation is available at docs.obseqops.cloud and the full API reference at api.obseq.xyz. For integration questions, email support and include the endpoint, request ID, and timestamp of the request in question.
Reporting fraud or a security issue
If you suspect fraudulent activity on your account, contact support immediately so we can secure it. Suspected vulnerabilities should be reported privately to security@obseq.xyz.
Complaints
If something hasn’t been handled to your satisfaction, reply to your existing support thread and ask for it to be escalated, or write to support@obseq.xyz with “Complaint” in the subject line. We’ll acknowledge it and keep you updated until it’s resolved.
Other ways to reach us
Full contact details, including our mailing address, are on the contact page.